Terms of Service

You keep full ownership of everything you upload, people profiles, media, site copy, inquiries. You grant Tulala a limited license to host, render, and distribute that content as directed by you (public roster site, shared network, etc.).

Don’t use Tulala to:

• Host content that violates the rights of third parties
• Represent or place people without their consent
• Target, harass, or harm individuals or organizations
• Attempt to disrupt or bypass the security of the platform

Paid plans are billed monthly or annually. Annual plans are pre-paid at ten times the monthly rate, so twelve months cost the price of ten. You can cancel at any time; access continues until the end of the current period. Taxes and currency localization apply by region.

The talent is the merchant of record for each card payment they receive, through their own Stripe Connect account. Chargebacks, lost disputes, and tax invoicing (for example, the CFDI in Mexico) are the talent’s responsibility.

The talent or workspace is the seller. Tulala provides the platform and the payment processing tools, using Stripe Connect. Card details are entered with Stripe and never touch Tulala. Funds go to the talent or workspace once they have completed payout onboarding.

Pending legal review

Refunds follow the refund policy the talent selected for the booking, and Tulala processes them. Details live on the Refund policy page. If a customer disputes a charge with their bank, chargebacks and disputes are the talent’s responsibility. If a dispute is lost, Tulalamay deduct the disputed amount and any dispute fee from the talent’s future payouts.

Card processing fees: every card payment carries a processing fee that the card networks and Stripe do not return. Depending on the talent’s settings, the talent absorbs this fee or it is added to the customer’s total. The full amount, including any fee, is always shown before the customer pays.

Because processing fees are not returned, a refund is the refundable amount under the talent’s refund policy minus the processing fees on that payment. Neither the talent nor Tulala covers those fees. If the actual fee cannot be confirmed yet, the refund waits until it can, rather than being estimated.

Service fee: customers pay a Tulala service fee of 1.5% on top of the booking price. It is shown at checkout before the customer pays and is separate from the card processing fee described above. Commission and fees for talents are disclosed in the plans.

Talents set their own prices, availability, and booking policies, and provide their services themselves. Licences, certifications, and other credentials shown on a profile are declared by the talent. Tulala does not verify them, and talents are responsible for holding any licence their work requires.

Tulala provides the platform that connects clients with talents and agencies. We are not the provider of talent services and are not a party to the agreement between a client and a talent.

We target 99.9% uptime on a best-effort basis. We may perform maintenance with reasonable notice. Service-level agreements for enterprise customers are agreed separately.

Tulala is provided “as is.” To the extent allowed by law, our aggregate liability is limited to fees paid in the 12 months before the claim. We’re not liable for indirect or consequential damages.

We may update these terms as the product evolves. Material changes will be announced with at least 30 days’ notice. Continuing to use the service after changes means you accept the updated terms.

Questions about these terms: legal@tulala.digital.