Refund Policy

Refunds follow the refund policy the talent selected for the booking. Tulala processes the refund once that policy says an amount is owed. The talent sets cancellation windows, deposits, and how much (if anything) comes back when a booking changes or is cancelled.

Every card payment carries a processing fee that the card networks and Stripe do not return. Depending on the talent’s settings, the talent absorbs this fee or it is added to the customer’s total. The full amount, including any fee, is always shown before the customer pays.

Card processing fees are non-refundable. Neither the talent nor Tulala covers those fees when a refund is issued.

A refund is the refundable amount under the talent’s refund policy minus the processing fees on that payment. If the actual fee cannot be confirmed yet, the refund waits until it can, rather than being estimated.

If a customer disputes a charge with their bank, chargebacks and disputes are the talent’s responsibility. If a dispute is lost, Tulala may deduct the disputed amount and any dispute fee from the talent’s future payouts.

Booking rules and refund windows live in the talent’s published policies. Platform rules that govern accounts, payments, and use of the service are in the Terms of Service. How we handle payment records and personal data is in the Privacy Policy.

Questions about this refund policy: legal@tulala.digital. For a specific booking, contact the talent first; they set the policy that applies.